Guest Services Agent

Natural Retreats is hiring a Guest Services Agent to join our national team!Guest Services Agents support all destinations and brands in the Natural Retreats portfolio and provide assistance to the Guest Services Manager in day-to-day business operations. Guest Services Agents driveguest satisfaction and are expected toprovide enthusiastic and personalized services while proactively anticipating guest needs. Guest Services Agents function as one of the primary interfaces with guests and this position ensures that all guests have accurate information before arrival and throughout their stay. This team member is responsible for reporting all guest and owner communications called into the office and properly documenting all calls and resolutions in our company software systems.

This position is based out of the Santa Rosa Beach FL location and is considered a hybrid role working from home and reporting to the 360 Blue office 2-3 times per week.

COMPENSATION : $19.50 / hour

BENEFITS & PTO : Natural Retreats contributes to both employee and dependent premiums !

• 15vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1500 allowanceto bookaNR vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w / HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50000 (100% company paid)
• Supplemental Life Insurance (Employee Spouse Child)

ESSENTIAL FUNCTIONS :

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the Team Member for this job.

EXPERIENCE AND SKILLS :

Required

Preferred

POSITION TYPE / EXPECTED HOURS OF WORK :

This is a full-time position. Natural Retreats core business hours for the Guest Experience department are Monday through Friday 8 : 00 a.m. to 9 p.m. EST and Saturday and Sunday 10 : 00 a.m. to 7 : 00 p.m. Holidays and weekend coverage are required. Because this role is responsible for supporting all of our destinations the hours of this position may need to fluctuate to accommodate support in multiple time zones (Eastern Central Mountain Pacific) and daily scheduling needs will vary seasonally which may result in working some inconsistent hours. We encourage all Team Members to take two (2) days off per week where possible. Vacation is generally taken outside of peak season. Note during the summer season 360 Blue brand destinations presently operate from 8a-8p CST on Saturdays. Flexibility with your schedule is a must. Additionally other project work or responsibilities may require the Team Member to occasionally work outside of this schedule.

Persons with disabilities needing accommodation in the application process or those needing job postings in an alternative format may email a request to

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color national origin ancestry sex gender gender identity gender expression pregnancy childbirth or related medical condition religious creed physical disability mental disability age medical condition (cancer) AIDS / HIV marital status veteran status sexual orientation genetic information or any other characteristic protected by federal state or local law. We are dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits Team Member activities and general treatment during employment.

Required Experience :

Junior IC

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1