Senior Partner Success Specialist

Senior Partner Success Specialist

The Senior Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate their business value and ROI with ConnectWise. This role works in partnership with cross-functional teams to increase value, retention, partner satisfaction and ultimately, the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

Essential Duties and Responsibilities :

• Establishes operational plans for the Partner Success team
• Develops and implements new products, processes, standards, and / or operational plans that will have an impact on the achievement of functional results
• Provides support to the Partner Success team, with a high attention to detail
• May require communication with ConnectWise leadership
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
• Owns communication with key partners and stakeholders
• Drives the definition and management of success metrics to ensure they are built into the solution or process in line with customer needs and workflows
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
• Acts as an escalation point for complex scenarios to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events and represents ConnectWise at internal and external facing events
• Contributes towards creating scalable playbooks and processes around partner interactions and profiles that can be used across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
• Recommends continuous improvement in processes and communication to continuously work towards increased efficiency and revenue

Knowledge, Skills, and / or Abilities Required :

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and / or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.