Customer Service Representative I - Remote

Customer Service Representative

We're thrilled that you are interested in joining us here at the Amynta Group!

The Customer Service Representative is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company's programs. This position is remote.

BTIS is currently hiring a Customer Service Representative I and we would love to have you join our team! As a Customer Service Representative, you will play an integral role in the partnership with our network of agents across the country. The candidate will work closely with team members and collaborate with other departments to provide an excellent customer experience.

At BTIS, Customer Service is a philosophy, not a department. We care less about your experience and credentials; we care more about personality, passion, and work ethic.

About the Role :

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client's products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, additional insureds, inspection changes and other requested policy changes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Other responsibilities as assigned

What we look for :

About Amynta :

Amynta Group is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. At Amynta, we are committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from us all nurturing a diverse and inclusive company.

About BTIS :

As part of the Amynta group, Builders & Tradesmen's Insurance Services, Inc. (BTIS), is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology. We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers.

A Career with Amynta Offers :

Benefits :

Compensation range for position : $20-$22 depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry.

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.