Talent.com
Patient Coordinator
Patient CoordinatorNow Optics • Houston, TX, United States
Patient Coordinator

Patient Coordinator

Now Optics • Houston, TX, United States
4 days ago
Job type
  • Full-time
Job description

Reports to : Store (Brand) Manager

Location : On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor's Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us :

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include :

Vision : Modernizing the eye care experience for all people

Mission : Making eye care easy

Values : iCARE

  • Integrity : We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
  • Collaboration : We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
  • Accountability : We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
  • Respect : We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
  • Empowerment : We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Why join our winning team?

  • We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation's top optical retailers.
  • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
  • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
  • Paid time off that increases with seniority
  • Professional development and promotion opportunities
  • Employee recognition programs
  • Employee Assistance Program (EAP)
  • Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
  • We offer competitive variable compensation opportunities and commission on sales.
  • Work with an amazing team!
  • Duties & Responsibilities :

  • Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.
  • Foster a strong partnership between the retail team and professional services.
  • Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
  • Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
  • Ensure brand standards by performing basic housekeeping duties when necessary.
  • Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
  • Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
  • Other duties as assigned and required
  • Key Qualifications

  • You have a high school diploma or equivalent.
  • You have 2+ years of experience delivering outstanding customer service to patients and / or customers.
  • You have the skills necessary to communicate effectively with a diverse group of people.
  • You implement active listening, build rapport, and empathize with the patients.
  • You remain proactive and execute problem solving skills to address potential patients' concerns or rebuttals.
  • You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
  • You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
  • You have a passion for customer satisfaction and maintain a positive demeanor.
  • Now Optics d / b / a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

    If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

    Create a job alert for this search

    Patient Coordinator • Houston, TX, United States

    Related jobs
    Patient Services Coordinator (Houston, TX)

    Patient Services Coordinator (Houston, TX)

    Starkey • Houston, TX, US
    Full-time
    The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her journey to better hearing. The PSC is responsible for coordinating all aspects of patie...Show more
    Last updated: 30+ days ago • Promoted
    Intake Coordinator

    Intake Coordinator

    NURTURING HOME HEALTHCARE AGENCY IN • Houston, TX, United States
    Full-time
    Are you a detail-oriented and compassionate professional with a background in home health care? We are seeking an experienced Intake Coordinator to join our growing team and be the first point of c...Show more
    Last updated: 17 days ago • Promoted
    Assistant Coordinator

    Assistant Coordinator

    Baylor College of Medicine • Houston, TX, US
    Full-time
    Assistant Coordinator, Patient Accounts Receivable.Patient Business Services is seeking an Assistant Coordinator, Patient Accounts Receivable to assist the AR follow up team with payment reimbursem...Show more
    Last updated: 30+ days ago • Promoted
    Treatment Coordinator

    Treatment Coordinator

    Gpac • Houston, Texas, United States
    Full-time
    Quick Apply
    My client is Looking for an energetic .The Treatment Coordinator’s primary responsibility is to explain treatment options and related costs. The Treatment Coordinator is the liaison ...Show more
    Last updated: 30+ days ago
    Patient Coordinator

    Patient Coordinator

    Aspen Dental • Houston, TX, US
    Full-time
    Patient Experience Coordinator.At Aspen Dental, we put you first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-cl...Show more
    Last updated: 30+ days ago • Promoted
    Intake Coordinator (Per Diem)

    Intake Coordinator (Per Diem)

    Houston Behavioral Healthcare Hospital • Houston, TX, United States
    Full-time
    The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical...Show more
    Last updated: 18 days ago • Promoted
    Post-Transplant Coordinator | Heart

    Post-Transplant Coordinator | Heart

    Houston Methodist Hospital • Houston, TX, US
    Permanent
    At Houston Methodist, the Post-Transplant Coordinator position a registered nurse, responsible for participating in department initiatives, facilitating, and coordinating all aspects of the peri-op...Show more
    Last updated: 4 hours ago • Promoted • New!
    Client Service Coordinator

    Client Service Coordinator

    Banfield Pet Hospital • Houston, TX, US
    Full-time +1
    This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. A career at Banfield means you'll find yourself working in the pet heal...Show more
    Last updated: 30+ days ago • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    TradeJobsWorkForce • 77046 Houston, TX, US
    Full-time
    Patient Care Coordinator : Understands automobiles by studying characteristics, capabilities...Show more
    Last updated: 30+ days ago • Promoted
    Clinical Coordinator

    Clinical Coordinator

    Legacy Community Health • Houston, TX, US
    Full-time
    Quick Apply
    Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term ...Show more
    Last updated: 4 days ago
    Patient Services Coordinator (Houston, TX)

    Patient Services Coordinator (Houston, TX)

    Audibel • Houston, TX, US
    Full-time
    Patient Services Coordinator (Houston, TX).The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her journey to better hearing.The PSC is respon...Show more
    Last updated: 30+ days ago • Promoted
    Client Service Coordinator

    Client Service Coordinator

    Houston Staffing • Houston, TX, US
    Full-time
    The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and cl...Show more
    Last updated: 21 days ago • Promoted
    Client Patient Coordinator, Avian & Exotics, GCVS

    Client Patient Coordinator, Avian & Exotics, GCVS

    Ethos Veterinary Health • Houston, TX, US
    Full-time
    Quick Apply
    Client Patient Coordinator, Avian & Exotics Are you ready to play a pivotal role in the world of veterinary care?.Do you thrive in fast-paced environments where no two days are the same?...Show more
    Last updated: 18 days ago
    Patient Services Coordinator

    Patient Services Coordinator

    SynergenX Health Holdings LLC • Pasadena, TX, US
    Full-time
    Quick Apply
    SynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team!.This is a great opp...Show more
    Last updated: 30+ days ago