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Account Manager

Account Manager

Axios HQRemote, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

1 big thing : Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ :

Why it matters : The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.

Go deeper : In this role, you will make an impact to Axios HQ through the following responsibilities :

  • Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments
  • Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint.
  • Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product
  • Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle
  • Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.
  • Advocate on behalf of customers’ needs to help inform product development and strategy
  • Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges / problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

The details : Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills / experience :

  • 3+ years of experience in a revenue-generating, customer-facing role - ideally in account management, within the Software as a Service (SaaS) or AI industry
  • Experience managing a book of business of 100+ accounts
  • Proven track record hitting and exceeding renewal and upsell quotas
  • Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
  • Growth mindset with a constant desire to receive feedback, learn and grow
  • Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells
  • Comfort with a fast-paced environment where things are growing and changing at lightning speed
  • Don’t forget :

  • Axios HQ believes in fair and equitable pay. Annual on-target earnings for this role is in the range of $90,000-$110,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
  • Health insurance (options include 100% paid for individuals, 75% for families)
  • Fertility and family planning coverage
  • Primary caregiver 12-week paid parental leave
  • 401K, plus company match
  • Tele-mental health services
  • Generous vacation policy, plus company holidays
  • Monthly work-from-home stipend
  • Company equity
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend
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    Account Manager • Remote, US