Account Manager

1 big thing : Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ :

Why it matters : The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.

Go deeper : In this role, you will make an impact to Axios HQ through the following responsibilities :

• Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments
• Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint.
• Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product
• Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle
• Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.
• Advocate on behalf of customers’ needs to help inform product development and strategy
• Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges / problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

The details : Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills / experience :

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