1 big thing : Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ :
Why it matters : The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.
Go deeper : In this role, you will make an impact to Axios HQ through the following responsibilities :
- Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments
- Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint.
- Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product
- Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle
- Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.
- Advocate on behalf of customers’ needs to help inform product development and strategy
- Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges / problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.
The details : Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills / experience :
3+ years of experience in a revenue-generating, customer-facing role - ideally in account management, within the Software as a Service (SaaS) or AI industryExperience managing a book of business of 100+ accountsProven track record hitting and exceeding renewal and upsell quotasExceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructureGrowth mindset with a constant desire to receive feedback, learn and growStrong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsellsComfort with a fast-paced environment where things are growing and changing at lightning speedDon’t forget :
Axios HQ believes in fair and equitable pay. Annual on-target earnings for this role is in the range of $90,000-$110,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.Health insurance (options include 100% paid for individuals, 75% for families)Fertility and family planning coveragePrimary caregiver 12-week paid parental leave401K, plus company matchTele-mental health servicesGenerous vacation policy, plus company holidaysMonthly work-from-home stipendCompany equityA commitment to an open, inclusive, and diverse work cultureAnnual learning and development stipend