Customer Support Specialist

Job Posting

Job Information :

Date Opened : 11 / 09 / 2023

Job Type : Full time

Industry : Technology

Work Experience : 5+ years

Remote Job : About Us :

As a pioneer in the B2B prospecting landscape, Bookyourdata has been committed to offering an innovative pay-as-you-go platform since 2015. We take pride in hosting an extensive database of over 100 million B2B contacts, all backed by a 95% accuracy guarantee. Serving more than 20,000 clients worldwide, we stand as a trusted provider in over 200 countries.

Our robust and user-friendly platform empowers users to streamline their prospecting process by offering more than 50 search criteria, advanced web technologies, and account-based marketing (ABM) capabilities. Recognizing diverse industry needs, we have curated special categories for healthcare professionals by specialties and real estate agents, in addition to our vast business contacts. At Bookyourdata, we strive to continually provide quality data solutions to foster business growth and success.

Job Description :

This is a remote position. Bookyourdata is seeking a Customer Support Specialist to enhance our team's strength in delivering exceptional service experiences. As a Customer Support Specialist, you will be the first line of engagement for customer queries and issues. Your primary focus will be to resolve problems efficiently and to elevate customer satisfaction to its highest level.

• Respond to customer queries in a timely and accurate way via email, phone, or chat.
• Identify customer needs and assist customers in using specific features of our products and services.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.

Requirements :

Benefits :