Manager, Mid-Market Film & Television Customer Success

Manager, Mid-Market Film & Television Customer Success (Remote - USA / Canada)

Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead our growing team of Mid-Market Customer Success Managers serving some of the industry's most dynamic production clients.

Reporting directly to the Director, Film & Television Operations & Success, you'll oversee a team of Mid-Market Customer Success Managers responsible for proactive client engagement, retention, and growth across Wrapbook's Mid-Market Film & Television segment.

Your mission : scale a world-class success function that drives retention, growth, and exceptional client experience through proactive engagement, cross-functional excellence, and thoughtful leadership. You'll coach your team to master the art of being both strategic advisors and operational quarterbacks, ensuring our customers achieve measurable value while internal teams operate in sync.

This is a high-impact leadership role for someone who thrives at the intersection of customer advocacy, operational excellence, and people development.

Team Leadership & Coaching

• Lead, develop, and inspire a team of 6 Mid-Market Customer Success Managers (with potential for expansion and future team leads).
• Establish team operating rhythms for account health reviews, escalations, and customer engagements.
• Foster a culture of proactive ownership, structured documentation, and collaborative problem-solving.
• Provide regular coaching and development toward CSM IC3IC5 career levels.

Retention, Growth & Portfolio Quality

Escalation Management & Daily Operations

Cross-Functional Collaboration

Enablement, Process, & Tooling

What You'll Have :

Why Join Us

At Wrapbook, creativity meets technology and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include :

Our Pledge to Fostering an Inclusive and Safe Workplace :

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!