Head of Product Management- REMOTE

NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

At PagerDuty, youll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

PagerDuty is seeking a Senior Product Manager, AIOps , to join our diverse, customer‑focused team building the industry’s best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision : a world where AI‑augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issues—so human teams can focus on innovation, not firefighting.

Events flow into PagerDuty AIOps from production infrastructure, applications, developer tooling, and customer service platforms. In this role, you will support the AIOps product, which includes service topology mapping, data enrichment and search, and visualization in our Operations Console. This is an exciting opportunity to solve some of the most compelling and high‑value problems for our customers. The ideal candidate will have a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You will work closely with highly collaborative engineers and UX designers while building relationships with go‑to‑market teams (e.g. marketing, sales, success, support, etc.) and enterprise customers.

While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability

Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio

Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs

Embrace a “product‑led growth mindset” to not only deliver customer value but to also to drive adoption and usage

Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS

~ Experience using api‑first development practices to design new products and structure requirements

~ Familiarity with UI / UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development

~ Track record of building positive working relationships with engineering, UX design and teams outside of product development

~ Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)

~ Proficiency with analytics tools and a track record of data‑driven decision‑making

~ Strong customer empathy and a curiosity‑driven approach to learning their needs

Experience with AI, ML, or Data Science principles

Comfort with SQL or data analysis tools

A bachelors degree in mathematics, data analytics, or computer science or related technical field

The base salary range for this position is 138,000 - 209,000 CAD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Paid holidays and sick leave

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)

NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Go behind‑the‑scenes on our careers site and @pagerduty on Instagram.

PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. By submitting an application, you confirm that you have read and understand PagerDutys Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. xklufbp

Remote working / work at home options are available for this role.