Warranty Technician

The Warranty Technician, what we refer to as a Client Services Advocate, is responsible for ensuring that each client’s experience, during their warranty period, is a uniquely exceptional experience. The Client Services Advocate I efficiently and effectively reviews, completes, manages, and resolves warranty and courtesy services. The Client Services Advocate I also acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, courtesy, and ethics.

Responsibilities :

• Owns the client experience, communication, and expectations from closing through the warranty period
• Establishes proper warranty expectations with every client by communicating throughout the process
• Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled, it is completed on the first trip
• Documents and tracks all client services through completion using Punchlist Manager Software
• Monitors and manages trades for responsiveness, professionalism, and quality of work performed
• Ensures quality standards are being met on all warranty repairs
• Ensures that root causes of issues are being identified and reported
• Ensures that all processes and administrative procedures are followed consistently, completely, and accurately
• Practices True Lean culture to eliminate waste
• Completes all work necessary, required or appropriate, independently without the need for other trades
• Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs
• Performs other duties as needed or required

Results / Accountability :

Qualifications :

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Working Conditions :

While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and / or humid conditions, and extreme cold or extreme heat.