Hospitality Ambassador, South Coast Plaza

Description

The Team :

The Herms South Coast Plaza boutique opened in 1997and focuses on providing extraordinary service toclients as a part of the WesternRegion. This position will report to the Operations Directorand support the client experience and represent Herms in all respects of their duties.

The Opportunity :

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity is an excellent multi-tasker and has an exquisite sense of hospitality.

About the Role :

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients determining client needs and escorting them to appropriate floor or sales associate
• Approach all encounters with clients guests and colleagues in a gracious attentive courteous and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provides directions if needed and partners with Concierge / Host team for obtaining car services as needed
• Assist with directions -have general knowledge of store and neighborhood
• Demonstrate working knowledge of all mtiers (product categories)
• Provide hospitable services such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
• All other duties assigned by supervisor

Supervisory Responsibility :

Budget Responsibility :

Decision Making Responsibility :

About You :

The range for this position is $24.00to $27.00per hour. Actual rates are determined based on the job location and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functionsof the role with or without reasonable accommodations.

Company Overview :

Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highly-crafted beautiful objects made to stand the test of time.

An independent family-owned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of ourobjects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Link here.

Our Commitment :

Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI : identifiers personal records commercial information professional or employment information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Employment Type : Full-Time

Department / Functional Area : Retail

Experience : years

Vacancy : 1

Hourly Salary Salary : 24 - 27