IT Service Desk Analyst

Required Skills :

• 1-2 years of Help Desk experience
• Strong foundation in M365, Windows OS
• Exposure to Azure, Intune, Autopilot, Active Directory, and MS Admin Center
• Experience with ServiceNow (preferred)
• Excellent customer service acumen
• Ability to follow scripts, calm users, and de-escalate issues
• Strong phone support presence

Desired Skills :

• Strong documentation skills

Description of Role / Responsibilities :

Beacon Hill Technologies is seeking a skilled and customer-focused Tier 1 IT Support Technician to join a growing IT Operations team supporting a distributed user base of over 2,300 employees. This role is ideal for someone with 1+ years of help desk experience who thrives in a fast-paced environment, enjoys solving technical problems, and excels in providing high-quality customer service-primarily over the phone.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™