Library Assistant - Youth Services

Job Description

Job Description

Salary : $13.25 Hourly

Job Summary

The Librarys circulation and information desks serve as a key public face for the Albany County Public Library making sure that members of the community are able to find, access, and use the materials available from the library. Under the direction of the Youth Services Librarian, the Library Assistant - Youth will help with all desk activities at the highest level of customer service. This includes checking materials in and out, performing basic technology troubleshooting and assistance, and assisting customers use the library and its services. The Library Assistant - Youth Services also supports the work of the Youth Services Department as programming support.

Duties and Responsibilities

Customer Service

• Be committed to public service values : work well with and is patient and helpful with all customers, volunteers, and other staff members.
• Deal effectively with a variety of people in the face of interruptions and stress.
• Explain and enforce, with clarity and empathy, library policies and procedures to the public.
• Inform meeting room users of policies, collect fees, and set up equipment.
• Assist customers in placing holds / interlibrary loans, and other basic questions.
• Safeguard customer privacy.
• Expect to be photographed for publication in newsletters, Facebook, and the librarys web page.
• Other duties as assigned.

Circulation and Clerical

Professional Development

Youth Services Support

Knowledge & Skills

Minimum Qualifications

Preferred Qualifications

Other Requirements

Scheduling

Employee is expected to work 20 hours per week. Employee will be required to work evenings and weekends, and will periodically need to adjust schedule to accommodate special programs and events. This is a Tuesday through Saturday position.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. ACPL reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.