Guest Service Host (Overnight Shift)

Come and join the magic with Aulani, A Disney Resort and Spa! Tuition paid upfront at network schools

The Spa Host / Hostess is responsible for providing exceptional service to spa guests at reception, concierge and reservations. This position requires greeting of all guests, assisting with reservations and checking in and out of both the spa and teen spa. The hostess will either be servicing the guests in front of house or selling spa services in the reservations office.

Acknowledge and greet Guests who enter and leave the spa facilities

Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation

Utilize spa computers with skill and proficiency

Answer the phone promptly and use the guest’s name throughout the phone conversation

Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker / facility area

Maintain a clean, safe, fully stocked and well organized work area

Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction

Regularly attend / participate in and support ongoing training to continue to be knowledgeable about current spa trends

Must have enthusiasm and possess excellent guest service skills

Follows Open / Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts

Adhere to loss prevention guidelines

Follow stock replenishment procedures

Sales training preferred

Computer knowledge and ease of use

Knowledge of Hawaiian / Japanese language preferred

Part-Time : Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION

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29 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered.