Account Manager

Responsibilities

• Responsible for the establishment, development, and maintenance of the relationship with each client.
• Establish high-level Client relationships by way of technical and business skills / competencies and situational fluency.
• Encourage / demonstrate unity behind team / agency decisions made.
• Clearly establish objectives / priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
• Manage the implementation and adoption of service tools (systems and processes).
• Understand Client processes and applications as well as communicate Client technology product requirements.
• Understand the client’s product line and accurately maintain their inventory with integrity.
• Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
• Handle multiple projects / clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
• Manage new product launches.
• Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
• Promote solutions ahead of issues.
• Develop client trend analysis and look to provide value.
• Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
• Host Client Quarterly Business Review.
• Other duties as assigned.

Qualifications and Job Specifications

Technical Expertise

Additional Employment Requirements

Physical / Mental / Visual Demands

Working Conditions

Equipment Operated

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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