Front Desk Afternoon Receptionist

Job Description

Job Description

Arcadia Counseling in Lindon is seeking a part-time evening receptionist to work 12pm to 7pm, Monday through Friday. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing.

To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.

Responsibilities

• Greet and welcome therapists and clients as soon as they arrive at the office
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
• Provide basic and accurate information in-person and via phone / text
• Update and maintain accurate client information in our company platform
• Ensure the reception area is tidy and presentable, with all necessary supplies

Skills

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency with computers, websites, technology

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills, with an eye for detail

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Bonus Skills :

Experience in the Mental Health Industry

Experience with SimplePractice

Experience with Insurance Billing

Experience with Credentialing

Benefits :

401(k)

401(k) matching

Dental insurance

Dependent health insurance coverage

Flexible schedule

Flextime

Gym membership

Health insurance

Opportunities for advancement

Paid time off

Retirement plan

Vision insurance

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