Branch Manager

Job Description

Job Description

Description :

Position Title : Branch Manager

Department : Operations

Reports to : VP of Member Experience

FLSA Classification : Exempt

Compensation : $68,640 - $84,200 annually

Job Summary :

The Branch Manager is responsible for leading and overseeing the daily operations of a full-service branch, ensuring efficiency in operations, lending, product sales, member services, and branch security. This role focuses on driving growth by retaining and expanding account and loan business, while actively promoting the full range of Credit Union products and services.

The Branch Manager fosters a strong sales-through-service culture by providing exceptional member experiences, coaching and motivating staff, and delivering consistent training and supervision. Day-to-day responsibilities are delegated appropriately to Member Service Representatives (MSRs) to ensure operational excellence. The Branch Manager also represents the Credit Union in community events to enhance visibility, strengthen relationships, and generate new business opportunities.

Supervisory Responsibilities :

• Foster strong relationships with members and the local community to support membership growth and promote our "Sales Through Service" culture.
• Recruit, retain, and develop high-quality talent to ensure effective and efficient branch operations.
• Lead, coach, and mentor a high-performing team to deliver consistent, exceptional member service aligned with Credit Union standards.
• Cultivate a positive and inclusive work environment that reflects the Credit Union’s core values and mission.
• Provide timely, constructive performance feedback and support employee development in accordance with Credit Union policies and procedures.

Duties / Responsibilities :

Requirements :

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements.