Teller

Customer Service Representative

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Operational efficiency

Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.

Process deposits, withdrawals, transfers and loan payment transactions for customers.

Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).

Assist in daily balancing and processing of ATM(s), including the processing of all entries.

Assist in the verification of deposits in the night and lobby depository.

Assist with the dual control vault responsibilities.

Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Ensure an excellent overall client experience by assisting clients with select service needs.

Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

Identify cross selling opportunities and refer clients / prospects to the appropriate team.

Promote bank products and services to further enhance client relationships.

Compliance and risk management

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned.

Supervisory responsibilities

No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and / or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Computer and office equipment skills

Microsoft Office Suite

In addition, 10-key calculator; coin counter

Hours : 8 : 55am-5 : 05p

DeGarmo Behavioral Assessment Requirement

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.

The assessment takes approximately 12-15 minutes to complete.

Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.