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Branch Coordinator
Branch CoordinatorWillScot Corporation • Moody, AL, US
Branch Coordinator

Branch Coordinator

WillScot Corporation • Moody, AL, US
15 days ago
Job type
  • Full-time
Job description

Branch Coordinator

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment : organizational effectiveness, communication, and safety.

What You'll Be Doing :

Environment, Health & Safety

  • Comply with Environmental Health & Safety Policies

Customer Service

  • Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
  • Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
  • Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
  • Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
  • Facilitate efficient Delivery and Return processes to ensure seamless operations.
  • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
  • Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
  • Office Operations

  • Manage Location Accounts Payable process to include :
  • Investigate invoices that do not match POs and reconcile discrepancies.
  • Manage local service contracts, blanket POs, etc.
  • Prepare required PO reporting and documentation consistent with policy.
  • Issue and receive POs within standard response times.
  • Manage Location Month-End Close processes to include :
  • Reconciliation of delivery and installation (D&I) reports,
  • Risk management reporting (accidents, OSHA, DOT, etc.)
  • Fleet inventory reconciliation.
  • General office / facilities / administrative duties to include :
  • Ordering / receipt / inventory of office supplies
  • Facilitating IT Help Desk assistance for branch employees as required.
  • Receiving and distributing incoming mail and / or deliverables.
  • Facilitating location employee timeclock use and reporting
  • Collaborating with HR and Managers in onboarding new hires.
  • Other duties as assigned.
  • Inventory & Material Coordination (as applicable) :

  • Generating POs for requested Parts / shop materials, placing orders, processing POs upon receipt.
  • Assisting in branch inventories.
  • Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
  • Education and Qualifications :

    Requirements :

  • High school diploma or GED
  • 3 or more years' applicable experience
  • MS Office (Excel / Word / Outlook) proficiency
  • Experience working effectively with customers and vendors by phone, email, Zoom, etc.
  • Strong service orientation, active listening,
  • Excellent oral / written communication skills
  • Vendor negotiation experience (price, timing, etc.)
  • Ability to follow direction and meet deadlines in a fast-paced environment
  • Experience applying creativity to problem-solving for positive outcomes
  • Experience building sustainable relationships and trust with vendors through open, proactive communication
  • Ability to effectively manage multiple, changing priorities in a fast-paced environment
  • Preferred :

  • College Degree
  • Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams / Zoom or Smartsheets.
  • Occasional travel may be required. Personal Characteristics :

  • Lead by example through living our values :
  • Dedicated to Health & Safety
  • Committed to Inclusion & Diversity
  • Driven to Excellence
  • Trustworthy & Reliable
  • Devoted to Our Customers
  • Community Focused
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    Branch Coordinator • Moody, AL, US

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