Admitting Representative

Patient Access Associate

The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must verify insurance, benefits, coverage & eligibility. Associate may obtain or verify insurance authorizations for scheduled & unscheduled services. Acquires necessary signatures on financial agreements, consents and admission agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure. Responsible for entering complete and accurate data utilizing computer technology. Acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal, CMS, and MyMichigan Health policies and procedures are followed. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned.

Responsibilities

• (70%)
• Schedules / Registers / Pre-Registers patients accurately and completely
• (15%)
• Works assigned reports / work queues
• (10%)
• Obtains required pre-authorizations when needed / required
• (5%)
• Interfaces with patient care departments to provide information regarding Patient Access

Certifications and Licensures

N / A

Required Education

Other Information

Other Comments

Physical Demand Level : Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.