Financial Assistance Administrator

SALARY : $48,050-$54,299 per year.

This is a non-exempt, full-time position.

ORGANIZATION :

Metro Housing Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION :

"We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life."

OVERVIEW :

The Financial Assistance Administrator will work in the Financial Assistance Department, which is a homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD) processing applications for assistance with rent arrears, utility arrears, and / or moving costs. Telephone outreach and email outreach to applicants is required for processing cases and understanding the up-to-date regulations to make eligibility determinations for each case. This is a very fast-paced position requiring excellent follow-up, communication, and organizational skills. Technological skills to utilize the platforms for processing the cases is a key aspect for success in this role as well as the ability to determine an appropriate course of action. A dedication to assisting individuals and families in crisis both with processing the funding, and referrals to other resources, is required to meet the mission of Metro and our stakeholders.

REPORTS TO : Financial Assistance Program Manager

RESPONSIBILITIES MAY INCLUDE :

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and / or skills required. Other duties may be assigned.

• Provide resources to address clients' needs, including but not limited to : housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information.
• Complete and maintain client application files by reviewing submitted applications for assistance; collecting additional required documentation from clients, property owners, and advocates; and maintaining a steady rolling caseload of program participants.
• Accept referrals for financial assistance and / or housing counseling from advocates from external partner organizations and internal Metro Housing|Boston staff, and keep those parties updated via e-mail or phone regarding work with their clients.
• Track all interactions with clients and / or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools Including the Case Management System and other software platforms as required either by our funder or that of the organization.
• Manage rolling caseloads assigned weekly with great self-initiative and oversight to meet quotas,
• Other duties as assigned.

QUALIFICATIONS :

PREFERENCE GIVEN TO :

NOTE : Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include :

Your and your family's health

Work / life balance

Retirement plan

Career growth

AN EQUAL OPPORTUNITY EMPLOYER