Bilingual Investment Claims Adjudicator

Claims Adjudicator

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including : segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products. We are currently seeking a Claims Adjudicator to join our team to provide excellent service to our client base across Canada. Empathetic, professional, highly organized and tenacious, the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most.

Position Responsibilities :

• Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
• Ability to communicate in a professional manner in written and verbal form.
• Display empathy and predict needs of client through active listening.
• Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.
• Document claim file to ensure accurate record of events.
• Obtain complete file information to ensure accuracy.
• Accurately update system to ensure accuracy of reserve calculations.

Required Qualifications :

Preferred Qualifications :

When you join our team :

Salary range is expected to be between :

$44,775.00 CAD - $74,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.