Contact Center Representative

A company is looking for a Contact Center Representative to provide personalized assistance to members and resolve inquiries efficiently.

Key Responsibilities

Serve as the primary point of contact for members, addressing inquiries and guiding them through available products and services

Research, analyze, and resolve member requests accurately while maintaining timely follow-up and communication

De-escalate challenging situations and ensure positive member interactions through empathy and professionalism

Required Qualifications

Proven experience in a contact center, customer service, or related client support environment

Associate degree preferred; equivalent experience considered

0-2 years of relevant experience in customer-facing roles, ideally within a contact center setting

Proficient in standard business software applications, including Microsoft Word and PowerPoint

Ability to work independently within defined procedures and know when to seek guidance or escalate issues