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Customer Support (Contract)
Customer Support (Contract)Iowa Staffing • Johnston, IA, US
Customer Support (Contract)

Customer Support (Contract)

Iowa Staffing • Johnston, IA, US
4 days ago
Job type
  • Full-time
Job description

Contract Customer Support Representative

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly team as a Contract Customer Support Representative to work at a premier client, John Deere, in Johnston, IA. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be.

Pay Rate : $18.78 / hour

Why you should apply :

  • Work with a renowned leader in the agriculture and technology industry, enhancing your professional experience.
  • Opportunity for a retention bonus at 3 months and a completion bonus at the end of the contract.
  • Gain valuable experience in customer service within a supportive and dynamic environment.
  • Enjoy a structured work schedule with hours between 7 am - 6 pm, Monday to Friday, and 8 am - 12 pm CST on Saturdays.

What's a typical day as a Contract Customer Support Representative? You'll be :

  • Providing front-line technical support and solutions to customers regarding product inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Documenting each customer interaction effectively while handling calls related to general product questions, warranty registration, and loyalty rewards programs.
  • Assisting with troubleshooting and providing information on parts and publications as needed.
  • This job might be an outstanding fit if you :

  • Have at least 6 months of customer service / support experience, with strong interpersonal communication, negotiation, and conflict resolution skills.
  • Possess excellent written and verbal communication skills and proficiency with Microsoft Office products.
  • Are comfortable working support hours, including occasional holidays and overtime, and can commit to working on-site in Johnston five days a week.
  • What happens next : Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Contract Customer Support Representative today!

    As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

    Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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    Customer Support • Johnston, IA, US

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