Sr. Manager, Digital Customer Platforms (Tustin)

Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecyclefrom prospect to astronaut.

The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design / development partners to ensure a seamless and premium digital journey.

Responsibilities

• Direct in-house and outsourced development / support teams to ensure timely, secure, and high-quality delivery.
• Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications.
• Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations.
• Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment.
• Manage application lifecycle activities : testing, deployment, maintenance, enhancements, and rapid defect resolution.
• Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility.
• Maintain disciplined development processes, including requirements tracking, release / change management, and risk controls.
• Build platform roadmaps aligned with corporate strategy and evolving customer experience needs.
• Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues.
• Manage vendor and third-party relationships, ensuring SLA and contract compliance.
• Recommend improvements in technology, process, and policy to increase efficiency and platform performance.
• Prepare and present reports, status updates, risks, and mitigation plans to senior leadership.
• Manage the Digital Customer Experience budget and contribute to project / operational financial planning.

Required Skills & Experience

Preferred Skills & Experience

The annual U.S. base salary range for this full-time position is $107,850$164,550. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit https : / / vgcareers.virgingalactic.com / global / en / benefits

Who We Are

Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles.

Export Requirements

To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here .

EEO Statement

Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin / ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

DRUG FREE WORKPLACE

Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.