Global Quality Manager

Description : SUMMARY

The Global Quality Manager leads oversight of Rands Quality Management System (QMS), directly manages quality control, operational integration of inspection standards and counterfeit detection, and continuous improvement. Along with the QMS Manager, this position serves as the voice of Quality in internal and external engagements including (internal & external) process audits, customer & supplier reviews, and certification activities and is accountable for zero counterfeit escapes, supports perfect order attainment, and continuous improvement across Rands end-to-end processes. Reporting to the VP, Quality & Fulfillment, this role partners cross functionally to unify global standards, optimize process performance, and sustain a company-wide Culture of Quality mindset.

ESSENTIAL FUNCTIONS

Quality System & Certification Leadership

Work with the QMS Manager to maintain and expand all certifications (ISO9001, ISO14001, AS9120, AS6081, ESD S20.20), ensuring audit readiness, procedural control, and continuous improvement.

Support the QMS Manager in certification renewals, document control, and cross-site alignment of QMS processes.

Define and execute a multi-year Quality System Roadmap that ensures scalability, compliance, and readiness for customer and regulatory audits.

Represent Rand in Quality-related matters with customer, supplier, and certification body interactions.

Inspection, Test & Counterfeit Prevention

Partner with the Sr. Director of Engineering and regional Fulfillment Managers to deploy standardized inspection and test protocols across all product categories and types and across all Rand facilities, globally.

Ensure calibration, sampling, and counterfeit detection practices deliver zero counterfeit escapes and best-in-class defect detection rates.

Track and report inspection accuracy, first-pass yield, and defects per million (DPM).

Collaborate with Engineering and lead root-cause investigations, 8D / CAPA containment, preventive, and corrective actions.

Support automation and digitization of inspection and test data to improve efficiency, visibility, and traceability.

Customer & Supplier Quality Leadership

Serve as the primary point of contact for customer quality issues, leading root-cause analysis, corrective actions, and performance reporting.

Manage supplier quality programs in partnership with Sourcing and Engineering, including supplier qualification, audit, and performance review.

Drive supplier corrective action closure and lead improvement programs to reduce risk and lead time.

Material Review & Nonconformance Management

Chair the Material Review Board (MRB) and lead cross-functional nonconforming material (NC) disposition.

Ensure NC material is identified, contained, and resolved through corrective and preventive action plans.

Maintain MRB dashboards and ensure average disposition time is within target (

Collaborate with Fulfillment and Engineering to minimize rework, scrap, and downstream quality impact.

Continuous Improvement & Value Stream Optimization

Serve as the focal point for Continuous Improvement (CI) across Rands end-to-end business processes, including order entry / sales operations, sourcing, testing, inspection, & fulfillment.

Lead structured CI projects using Lean, Six Sigma, and Value Stream Mapping to eliminate waste, reduce risk, and increase order transparency and efficiency.

Design and implement training programs, SOP updates, and audit readiness plans as the basis for CI.

Develop a Quality as Culture playbook that institutionalizes a proactive, data-driven quality mindset.

Cross-Functional Collaboration

Partner with Engineering and IT to ensure inspection data, traceability, and metrics are unified within Rands ERP and QMS systems.

Collaborate with Fulfillment and Logistics to improve order status transparency, inspection visibility, and Perfect Order Execution metrics.

Provide Sales and Sourcing with accurate, timely quality and order performance data to support customer communication.

Partner with Sales to provide visibility to inspection status, process or product issues, and overall customer satisfaction

Requirements :

Bachelors degree in Engineering, Quality, or related field; Masters preferred.

10+ years of progressive experience in quality, engineering, or continuous improvement within manufacturing, distribution, or high-reliability sectors.

Proven success managing global, multi-site quality operations and leading QMS.

Understanding of ISO9001, ISO14001, AS9120, AS6081, and ESD S20.20 standards.

Working knowledge of inspection, testing, and counterfeit detection methodologies.

Advanced proficiency in Lean, Six Sigma, FMEA, SPC, and 8D / CAPA problem solving.

Excellent customer-facing communication and presentation skills.

Data analysis proficiency (Excel, Power BI, or ERP / QMS reporting tools).

Preferred Experience

Lean Six Sigma Green / Black Belt certification.

Experience in electronic component inspection, logistics, or distribution.

Hands-on experience with authenticity verification tools (X-ray, decapsulation, electrical test, etc.).

Track record of implementing digital QMS and workflow automation tools.

Proven success training and coaching global teams in CI and audit readiness.

Travel

Approximately 10% international travel to Rands regional fulfillment centers for audits, training, and process alignment.

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