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Data Center Operations Support

Data Center Operations Support

eTeamHarrisburg, PA, United States
6 days ago
Job type
  • Part-time
Job description

Job Title : Data center Operations Support

Job Type : Part time role (20 Hours / Week)

Location : Harrisburg, PA 17110

100% Onsite role

Work hours : 2 days in the 1st week, 3 days in the 2nd week

1st week : Tuesday and Wednesday

2nd week : Tuesday to Thursday

JOB SUMMARY :

  • Under limited supervision, the Technical Data Center Operations Support provides Smart Hands services in a Mission-Critical Data Center Environment.
  • The Tech Data Ctr Ops Spt will work within a team environment in the Data Center installing and updating IT equipment and Data Center structured cabling.
  • The Tech Data Ctr Ops Spt will be using IT Service Management, ITSM, and Data Center Infrastructure Management, DCIM, software tools governed by ITIL Change and Incident management.
  • The Tech Data Ctr Ops Spt evaluates work requests against established Incident and Change Management Policies, collaborating with requestors to implement approved changes.
  • The role involves using Knowledge Articles and experience to perform tasks in a focused domain using standard changes and developing new standard changes as needed.
  • The Tech Data Ctr Ops Spt supports hardware / software maintenance, platform management, customer proprietary systems, COTS, or Unisys applications.
  • They identify and resolve various issues, define approaches, and provide business and technical knowledge to achieve objectives.
  • The role may involve working in a Command Center environment, such as Windows, Network, Backup, Storage, Database, or Mainframe, from a physical data center perspective.

KEY RESPONSIBILITIES :

  • Monitor and operate data center equipment according to plans and SLAs.
  • Participate in disaster recovery projects with knowledge of computer networks.
  • Identify client order information, coordinate installation timing and resources, inventory shipments, and store software and licenses.
  • Notify customers of delays in scheduled computer processing.
  • Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
  • Prepare for asset disposal by performing manual labor to move equipment.
  • Maintain forms, logs, and checklists for balancing information, statistical totals, setup instructions, and checklists.
  • Complete tickets to meet or exceed SLA requirements and process service and change requests.
  • Provide backup support for break-fix issues and configuration for servers and other devices.
  • Provide technical support and hardware maintenance.
  • Receive shipments for all inbound equipment for one or more Data Centers.
  • Support data center security and audits for ISO Certification Compliance, SAS70, SOX, IRS 1075, CJIS and other relevant government, client and industry standards.
  • Manage change and request processes for data center facility changes and maintenance.
  • Support data cabling, including Network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
  • Administer and control data center services, including physical security and infrastructure setup.
  • Install equipment on the data center floor, request and oversee power, network, SAN, and KVM connections.
  • Support Media Services Management in collaboration with the Storage Group.
  • Design, plan, and track overall data center capacity.
  • Maximize efficiency of power circuits and cooling, interfacing with data center facilities.
  • Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
  • Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
  • Participate in Data Center on-call schedule
  • Some travel between Primary and Secondary Data Centers may be needed

    • KEY QUALIFICATIONS :

  • High school diploma or equivalent.
  • Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
  • Experience in cable management (copper cable termination and understanding of fiber optic cabling).
  • Facilities planning experience (space, power, and cooling) preferred
  • Preferred certifications, or working to complete : Comp TIA A+, Comp TIA Network+, Microsoft ClientP
  • Experience with enterprise backup solutions; knowledge of Client NetBackup preferred.Organizational skills and experience with desktop software, Microsoft Office, etc....Pass initial and annual background checks.
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    Operation Support • Harrisburg, PA, United States