Data Governance Engineer - II

A client of Innova Solutions is immediately hiring for an IT Help Desk Support Consultant

Position type : Contract to hire

Duration : 12+ Months

Location : Mechanicsville, VA 23116 (onsite)

As an IT Help Desk Support Consultant, you will :

Provide Helpdesk Support :

• Fields calls as needed from end users as part of the helpdesk phone queue.
• Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system.
• Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity.
• Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow.
• Track, prioritize, and document helpdesk tickets to ensure timely resolution.
• Collaborate with team members to escalate complex issues when necessary.
• Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system.

Provide Desktop Support :

Equipment and Network Maintenance :

Customer Service & Communication :

Documentation & Reporting :

The ideal candidate will have :

Experience :

Technical Skills :

Preferred Qualifications :

Thank you!

Nikita Awasthi

210-461-5250

nikita.awasthi@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website :

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.