Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited.
We value integrity and clear communication with our partners, and appreciate your understanding in this matter.
The role, at a glance :
The Sales Support Representative serves as the primary point of contact and resource for our sales team, providing essential support that enables our sales professionals to focus on selling. This role is responsible for answering sales team questions, coordinating between departments, and handling the tactical tasks that keep our sales team running smoothly. We are looking for a detail-oriented professional who excels at customer service and thrives in a supportive, fast-paced environment.
How you'll contribute :
- Serve as the first point of contact for sales team inquiries regarding pricing, product availability, order status, and general questions
- Research and provide accurate information to sales representatives, or connect them with the appropriate internal resources when specialized knowledge is required
- Process and manage sales quotes, ensuring accuracy and timely delivery to sales team members
- Assist with customer inquiries related to orders, returns, and basic product information
- Act as liaison between sales team and internal departments including Order Management, Accounts Receivable, and Service
- Assist Order Management team with sales order processing, including verification of discounts, resolving pricing discrepancies, and coordinating configuration requirements
- Maintain accurate and up-to-date records in CRM system, including customer contact information and account notes
- Respond promptly to customer requests for documentation, order updates, and basic product information
- Assist in resolving customer service issues by coordinating with appropriate departments
- Provide backup coverage for other sales support team members as needed
- Stay informed about new products, pricing updates, and company policies to provide accurate information
A successful candidate should have :
Associate degree or the equivalent combination of education and experience2+ years of experience in B2B customer service, support, or sales environmentStrong communication skills, both written and verbalExcellent organizational skills and attention to detailAbility to multitask and prioritize in a fast-paced environmentBasic computer skills including Microsoft Office Suite (Word, Excel, Outlook)Professional phone manner and customer service orientationExperience with CRM systems, preferably Microsoft DynamicsDedication to providing timely, accurate responses to internal and external customersAbility to identify issues and find solutions or connect people with the right resourcesAbility to consistently follow-through on commitments and deadlinesAbility to work effectively with diverse teams across multiple departmentsComfort handling various tasks and adjusting priorities as business needs changeClear, courteous interaction with all stakeholdersSome nice-to-haves :
Background in the AV industryAdvanced Excel skills for basic reporting and data managementWork Environment :
Office environment with standard office equipmentPrimarily desk-based work with computer and phone usageFull-time, in-office position with standard business hoursWhat we offer :
Medical, Dental, and Vision3 weeks annual PTO and 9 paid holidays401(k) + matchingEmployer-paid base life insurance, short, and long-term disabilityHealth savings accounts (with Biamp contribution) and flexible spending accountsTuition reimbursementCharitable donation matchingDiscretionary company achievement bonusReferral bonusesWho is Biamp?
We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same : Biamp connects people through extraordinary audiovisual experiences.
About our company :
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.