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Sales Support Representative

Sales Support Representative

BiampPlano, TX, US
19 days ago
Job type
  • Full-time
Job description

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited.

We value integrity and clear communication with our partners, and appreciate your understanding in this matter.

The role, at a glance :

The Sales Support Representative serves as the primary point of contact and resource for our sales team, providing essential support that enables our sales professionals to focus on selling. This role is responsible for answering sales team questions, coordinating between departments, and handling the tactical tasks that keep our sales team running smoothly. We are looking for a detail-oriented professional who excels at customer service and thrives in a supportive, fast-paced environment.

How you'll contribute :

  • Serve as the first point of contact for sales team inquiries regarding pricing, product availability, order status, and general questions
  • Research and provide accurate information to sales representatives, or connect them with the appropriate internal resources when specialized knowledge is required
  • Process and manage sales quotes, ensuring accuracy and timely delivery to sales team members
  • Assist with customer inquiries related to orders, returns, and basic product information
  • Act as liaison between sales team and internal departments including Order Management, Accounts Receivable, and Service
  • Assist Order Management team with sales order processing, including verification of discounts, resolving pricing discrepancies, and coordinating configuration requirements
  • Maintain accurate and up-to-date records in CRM system, including customer contact information and account notes
  • Respond promptly to customer requests for documentation, order updates, and basic product information
  • Assist in resolving customer service issues by coordinating with appropriate departments
  • Provide backup coverage for other sales support team members as needed
  • Stay informed about new products, pricing updates, and company policies to provide accurate information

A successful candidate should have :

  • Associate degree or the equivalent combination of education and experience
  • 2+ years of experience in B2B customer service, support, or sales environment
  • Strong communication skills, both written and verbal
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Basic computer skills including Microsoft Office Suite (Word, Excel, Outlook)
  • Professional phone manner and customer service orientation
  • Experience with CRM systems, preferably Microsoft Dynamics
  • Dedication to providing timely, accurate responses to internal and external customers
  • Ability to identify issues and find solutions or connect people with the right resources
  • Ability to consistently follow-through on commitments and deadlines
  • Ability to work effectively with diverse teams across multiple departments
  • Comfort handling various tasks and adjusting priorities as business needs change
  • Clear, courteous interaction with all stakeholders

    • Some nice-to-haves :

  • Background in the AV industry
  • Advanced Excel skills for basic reporting and data management

    • Work Environment :

  • Office environment with standard office equipment
  • Primarily desk-based work with computer and phone usage
  • Full-time, in-office position with standard business hours

    • What we offer :

  • Medical, Dental, and Vision
  • 3 weeks annual PTO and 9 paid holidays
  • 401(k) + matching
  • Employer-paid base life insurance, short, and long-term disability
  • Health savings accounts (with Biamp contribution) and flexible spending accounts
  • Tuition reimbursement
  • Charitable donation matching
  • Discretionary company achievement bonus
  • Referral bonuses

    • Who is Biamp?

    We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

    As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same : Biamp connects people through extraordinary audiovisual experiences.

    About our company :

    At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

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