Service Coordinator

North Carolina Trailer SalesThomasville, NC, US

3 days ago

Job type

Full-time

Job description

Job Description

Description :

The #1 Rated Dealer in The Carolina’s!

What we do : We provide retail trailer sales, service and parts to residential and commercial customers.

Why we do it : Our purpose is to thrive together with our teams, customers, partners and community

? Teams : Support impactful moments in each others lives
? Customers : Be their trailer solution

How we do it : We hire, train, make decisions, hold each other accountable and form habits from our values.

Our Current Mission : By the end of 2030 we will accomplish :

? Operate 6 dealership Locations

? Highest rated trailer dealership in every market we serve

Requirements :

Image & Video + Service Coordinator

Job Description

Reports to : Sales & Finance Manager

Overview : Are you a go-getter who can snap a clean photo and answer phones like a pro? NC Trailers is hiring a full time Image & Video + Service Coordinator to support both our marketing efforts and help answer customer phone calls. This role is split between capturing high-quality product content for trailers, truck beds, and parts — and answering inbound calls to connect our customers with the information or team member they are looking for.

If you’ve got grit, hustle, and a sharp eye — and you believe in going the extra mile — this job might be for you.

Key Responsibilities :

Product Photography & Videography

? Capture photos and videos of trailers, truck beds, accessories, and service jobs.

? Edit and upload media to product listings, website, and social media platforms.

? Keep a clean, labeled digital photo library for marketing and sales use.

? Identify products missing images and update listings accordingly.

? Create engaging social content — images, reels, and short-form video clips.

Customer Service Associate

? Answer phones in a professional and helpful tone.

? Route calls to the correct team member or department.

? Help customers with basic info : hours, services, inventory, and directions.

? Log and email messages from vendors and suppliers to the right people.

? Keep the customer-facing area clean, organized, and fully stocked (coffee, cups, etc.)

? Support team communication and process improvement efforts.

Requirements :

Skills & Experience

? Comfortable talking to customers on the phone and in-person.

? Able to stay calm and kind with upset or frustrated callers.

? Basic computer skills : email, spreadsheets, file organization.

? Familiar with social media platforms (Instagram, Facebook).

? Basic photo / video editing skills or willingness to learn.

Physical Requirements

? Walk our 6 acre gravel lot, including hills, in hot and cold weather.

? Lift and open trailer gates / ramps (up to 40 lbs)

? Work both indoors and outdoors in heat and cold.

Licensing

? Must have NC Dealer License or be willing to obtain it.

What it takes to succeed at NC Trailers :

? Stay Active – No waiting around. Jump in and make things happen!

? Stay Tuff – Push through when things get hard.

? Be the Solution – Fix problems. Don’t pass the buck.

? Grow – Learn something new every day.

Preferred But Not Required :

? Photography experience including audio and lighting setup.

? Customer service or receptionist experience.

? Phone system knowledge (transferring calls, taking messages).

? Prior content creation experience or social media management.

? Video editing or reel creation experience

Results Matter :

? Task completion and organization.

? Quality of content captured and performance of social media content.

? Phone professionalism and call handling.

? Living out our Core Values in action.

Store Hours : Monday - Friday : 9 : 00-5 : 30, Saturday : 9 : 00-2 : 00

Work Hours : Assigned to work 2-4 days per week M-S.

Ready to Join a Winning Team?

NC Trailers has helped over 10,000 customers since 1996. We're growing fast — and we’re building a team that works hard, helps each other, and doesn’t mind a little mud on their boots. If you’ve got hustle, heart, and a good eye behind the lens, we want to hear from you.

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Service Coordinator • Thomasville, NC, US