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Customer Service Representative / Sales

Customer Service Representative / Sales

National CalibrationScottsdale, AZ, US
28 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Customer Service Representative / Marketing

Location : Scottsdale, AZ

Company : National Calibration Inc.

Pay / Salary : DOE, Competitive, Bi-weekly pay frequency

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off (PTO), Holiday Pay, 401K and more

About Us :

National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise.

Initial Responsibilities :

As a Customer Service Representative, you will play a pivotal role in the success and growth of National Calibration Inc and our clients. Your initial responsibilities will include :

  • Customer Service : Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.
  • Sales Support : Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.
  • Appointment Scheduling & Coordination : Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.
  • Client Data Management : Use our in-house designed software to maintain accurate client records, track service needs, and monitor equipment status.
  • Task Management : Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.

Skills, Knowledge, and Abilities :

To succeed in this role, you should possess the following skills and qualifications

  • Proficient with Microsoft Office Suite : Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.
  • Strong Organization skills : Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.
  • Effective Communication : Demonstrated ability to interact professionally and effectively with customers and team members.
  • High School Diploma or equivalent : Required.
  • Knowledge of Tools : Helpful but not mandatory.
  • College Degree : Is a plus but not required.

    • Physical Requirements :

  • Ability to frequently sit, stand, walk, and reach for up to 8 hours
  • Ability to lift or move heavy instruments (up to 50 pounds for short distances)

    • Must Have :

  • Clean driving record for the past 3 years
  • Ability to pass pre-employment drug screening

    • To learn more about our company, please visit www.nationalcalibration.com.

    No Recruiting Agencies, please.

    Equal Opportunity Employer

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    Customer Service • Scottsdale, AZ, US