Customer Care Specialist

A company is looking for a Customer Care Specialist (Gateway) to provide exceptional support to customers remotely. Key Responsibilities Provide friendly and professional customer support through phone, chat, and email Deliver accurate information by utilizing team SOPs and tools Meet support metrics including response times and customer satisfaction benchmarks Required Qualifications, Training, and Education At least 1 year of experience in customer service Experience in a high-volume support environment Familiarity with help desk platforms like Zendesk or Salesforce Proficiency with technology and web-based systems A two- or four-year college degree is preferred