Senior Manager, Technology Operations - Personalization

Senior Manager, Personalization eCommerce

Location : Sunnyvale, California or Bentonville, Arkansas ONLY

The Senior Manager, Personalization eCommerce will lead the personalization strategy development and execution across Walmart's eCommerce business. This role works across the organization to align, enable, and support the development of Walmart eCommerce's personalization roadmap.

Drives an eCommerce P&L focused on improving on-site personalization i.e. developing targeted promos, badges and offers, gamification and loyalty.

Develop, implement and communicate personalization strategies to align with business goals, ensuring successful rollout across the eCommerce organization.

Utilize a data-driven approach to building the personalization roadmap, collaborating with product management, data scientists, and analytics to translate data analysis into actionable recommendations.

Lead A / B tests and develop creative solutions to improve customer experience and meet business needs.

Influences direction through data-driven decisions; identifies and executes improvement opportunities; lead A / B tests; develops creative solutions; and prioritizes assignments to meet business needs.

Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates, and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.

Leads partnerships with key stakeholders across Product, Design, Site Merchandizing and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.

Qualifications : 5-7 years of eCommerce, digital business leadership, management consulting, corporate strategy, and / or related business experience.

Martech, Adtech, and / or Personalization experience preferred.

Bachelor's degree required; MBA preferred

Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights

Connects creative out-of-the box thinking to business implications and financial outcomes

Strong executive presence and communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner

Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : Stock

Minimum Qualifications : Option 1 : Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

Option 2 : 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.

Preferred Qualifications : Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location : 702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.