Account Director - North American Crypto

Overview

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you\'ll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you\'ll have the opportunity to make a meaningful and lasting impact.

The Sales Account Director will join a team driving TRM\'s go-to-market strategy in the US crypto markets. This is a high-paced role, with a large volume of accounts that evolve quickly. The Account Director’s goal will be to expand and strengthen our foothold across North American crypto-native organizations, including exchanges, DeFi platforms, fintechs, market makers, and institutional participants. We\'re looking for a customer-obsessed, consultative salesperson to own the entire sales process with new and existing crypto-focused customers. This person will be deeply knowledgeable about blockchain intelligence and digital assets, and feel comfortable navigating complex processes to close six- and seven-figure deals.

Responsibilities

• Build trusted relationships with leaders across crypto exchanges, DeFi protocols, fintechs, hedge funds, custodians, and other digital asset players. Identify what matters most to them, their crypto use cases, regulatory needs, budgets, and decision-making processes.
• Spearhead the implementation of blockchain intelligence into customer workflows, enabling risk management, compliance, and security outcomes tailored to the crypto economy.
• Own, plan, execute, and quarterback activities to nurture relationships across a diverse portfolio of crypto organizations, driving renewals, upsells, cross-sells, and expansions.
• Create and execute strategic plans for your territory to ensure company goals are met across key revenue and churn metrics, while uncovering new opportunities within the crypto market.
• Hone TRM product expertise and crypto industry knowledge to enrich every stage of the sales process—from product demonstrations to customer advisory sessions to innovation workshops.
• Proactively gather and prioritize customer feedback from the crypto community and champion it within TRM to shape product direction.
• Develop a roster of delighted crypto customers who will serve as champions, referrals, and design partners for TRM.

What we\'re looking for

About the Team

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Life at TRM Labs

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What To Expect At TRM

TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you\'ll be joining a team that\'s highly engaged, mission-driven, and constantly evolving. To support this intensity, we\'re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees. That said, TRM may not be the right fit for everyone. If you\'re optimizing for work life balance, we encourage you to :

We\’re upfront about this because we want every new team member to thrive—not just survive.

The Stakes Are Real

Our work has direct, real-world impact :

Thrive as a Global Team

Join our mission!

We\’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don\’t worry if your experience doesn\'t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you\’re excited about TRM\’s mission, we want to hear from you.

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