Manager, Patient Access

Job Description

Job Description

ESSENTIAL FUNCTIONS

• Manages the day-to-day operations of the Patient Access teams to maximize performance and optimize service and quality levels
• Monitors daily operating activity of the department, including que management, and makes necessary adjustments in work assignments.
• Ensures efficient and high-quality delivery of care within the department
• Monitors individual schedulers and authorization staff productivity and works to improve staff performance in order to meet individual and team goals
• Conducts department audits to maintain consistency in the scheduling and authorization process
• Responsible for performance management of team including : reviews, corrective action, mentoring, and performance improvement plans
• Oversee the hiring, training, and supervision of department personnel
• Lead by example and provide direction to the leadership team regarding the coaching, mentoring, training and development of staff
• Work collaboratively with all internal and external customers and departments to ensure timely and accurate patient registration and processing related to all aspects of the patient and revenue cycle process are followed
• Understands and stay abreast of payer requirements and changes within the industry
• Provide tools for supervisors to sustain, develop, enforce, and report team metrics; recommend actions for improvement
• Attends administrative meetings and participates in committees as requested
• Ensure strict confidentiality of all health records, patient information and meeting HIPAA guidelines
• Works with sensitive and confidential materials and must be able to exercise discretion
• Other duties assigned.

EDUCATION

EXPERIENCE

REQUIREMENTS

KNOWLEDGE

SKILLS

ABILITIES

ENVIRONMENTAL WORKING CONDITIONS

PHYSICAL / MENTAL DEMANDS

ORGANIZATIONAL REQUIREMENTS