Host / Reservationist

Overview :

Masa Restaurants is looking for a personable and charismatic candidate to join our team as a Host and Reservationist. As a host, you will partake in dining all steps of service, as well as greet and seat guests. Additionally, you will assist with the reservations department and oversee all related aspects of the department. As a member of Masa Restaurants, you will learn and uphold the highest standards of service and develop essential skills necessary to perform the duties associated with the roles.

Primary Responsibilities Include, but not Limited to :

• Attending all pre-shift meetings to learn of service expectations for the day / night.
• Greeting all guests as they walk into the restaurant.
• Communicating the restaurant’s expected conduct of all guests including but not limited to the prohibited use of their phone while in the dining room.
• Assisting guests with any belongings that need storing as well as coat check.
• Guiding guests to their table and communicating all guest correspondence with management and staff.
• Provide excellent service, address guest inquiries, concerns, and special needs.
• Handle guest complaints professionally, resolving issues or escalating to management as necessary.
• Contribute to all steps of the Omakase service including replenishing water, clearing dishware and silverware, re-plating various courses, etc.
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Adhere to sanitation, safety, and alcohol beverage control policies.

Reservations :

Knowledge, Skills and Abilities Required :