Care Management Support Coordinator

Job Description

Immediate need for a talented Care Management Support Coordinator . This is a 06 months contract opportunity with long-term potential and is located in McAllen, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID : 25-93118

Pay Range : $16.00 - $17.00 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Conduct outreach calls to members to assist with care plan follow-ups, resource coordination, appointment scheduling, and general inquiries
• Provide education and guidance to members and caregivers regarding program processes, available services, and next steps
• Support members by connecting them with community resources and health plan services to promote high-quality care experiences
• Address member and provider inquiries, explain procedures and protocols, and escalate issues when necessary
• Perform onboarding and administrative tasks such as sending welcome packets, educational materials, and other correspondence
• Maintain and update non-clinical member records in accordance with current policies and regulatory guidelines
• Use knowledge of available benefits, local programs, and social resources to make appropriate referrals for Social Determinants of Health (SDOH) needs
• Participate in team huddles, meetings, and training sessions as required
• Meet daily performance metrics and comply with all organizational policies and standards
• Perform other duties as assigned

Key Requirements and Technology Experience :

Our client is a leading Healthcare Insurance Company Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.