Customer Service Representative II

A company is looking for an Inbound Customer Service Agent.

Key Responsibilities

Receive and respond to inbound phone calls for customer assistance

Document all calls in ticketing and tracking systems

Function as liaison between claims department and providers

Required Qualifications

2 - 3 years' experience in a Healthcare claims operations or Call Center environment

High school degree required

Comprehensive understanding of covered plan benefits

Basic understanding of MS Office applications, especially Word and Excel

Willingness to learn new skills