Advantix : Relationship Account Manager

Advantix : Relationship Account Manager

Advantix is a growing telecommunications technology and expense management company staffed with customer enthusiasts, channel champions, techies, analysts, developers and creatives. Advantix thrives on providing clients with innovative solutions and world-class experience with every human interaction.

Specializing in deploying, optimizing, and managing complex telecommunications programs. Advantix's proprietary platform, award-winning solutions and knowledgeable team of experts help organizations lower costs, streamline operations and boost productivity.

Reporting to Advantix's Client Experience Director, the Relationship Account Manager I, will be a dynamic individual who is knowledgeable and passionate about telecommunication solutions and is highly customer-focused and efficient.

Summary :

The Relationship Account Manager (RAM) I is responsible for the overall customer relationship and management of accounts. The RAM will be responsible for effectively onboarding new clients, developing business plans to generate new business and being the key interface between the customer and Advantix.

Duties and Responsibilities :

• Interface with the customer to achieve customer's objectives. Build and maintain relationships with C-level associates, stakeholders, decision-makers and key contacts with customer's organization.
• Identify growth opportunities within existing accounts. Develop business plans to generate new business within accounts.
• Primary escalation point for basic or major issues or activities on the account. Working with appropriate resources, ensure timely resolution. Will seek direction from management for resolutions as required.
• Lead customer-initiated projects. Manage timelines and resources.
• Perform in-depth, knowledgeable account reviews.
• Working with appropriate resources, ensure timely resolution. Complete root cause analyses for escalations.
• Maintain good working relationships with Account Teams and internal departments.
• Onboard new customers including, but not limited to, provider billing, LOAs, AOP training, etc. Work closely with Implementation Team, Reporting, Optimization, etc. to ensure timelines are adhered to.
• Provide demonstrations of new in-house technologies to customers. Have strong working knowledge of all in-house systems.
• Oversee programs, including onboarding of new clients.
• Work closely with Account Team in achieving customer satisfaction goals. Show strong leadership skills, encouraging and mentoring team.
• Set goals and objectives for self, Team and customer that include stretch goals to continue business / professional development and personal growth.

Core Competencies :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education / Experiences : Bachelor's degree (B.A.) from a four-year college or university, or 6 years related experience and / or training, or an equivalent combination of education and experience.

Other :

Compensation :

Compensation Range : $60,000-$80,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE / M / F