Senior Fraud Operations Analyst

Job Description

We're looking for team members who are ready to take the next step in their career and join a dynamic environment focused on delivering exceptional service and fraud prevention.

In this role, you'll handle complex situations involving both first- and third-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (Third Party Fraud), and FPF (First Party Fraud) across credit and deposit products. You'll spend much of your time resolving application and account issues over the phone with customers who have reached out for support. Providing outstanding service to all callerscustomers and non-customers alikeis essential. You'll also play a key role in protecting accounts from fraudulent activity.

This is a challenging and rewarding position that requires balancing top-tier customer experience with effective fraud mitigation. We're looking for the best of the best!

Key Responsibilities :

• Handle inbound calls and deliver world-class customer experiences
• Review account activity for potential fraud indicators
• Investigate complex fraud cases, including account takeover and identity theft
• Conduct analysis using multiple systems and search tools
• Secure accounts by applying blocks or restrictions to prevent financial loss
• Initiate fraud claims in accordance with established procedures
• Review and resolve actions initiated by front-line employees
• Identify and escalate emerging fraud trends
• Maintain up-to-date knowledge of fraud prevention guidelines, system processes, and regulatory requirements

Requirements :

Work Schedule

The Customer Experience Center operates MondayFriday, 17 : 0001 : 00 CET. You will be required to work on local public holidays and will receive a day off as compensation.

Location Expectations

This role is designated as home-based remote.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.