Description
As a Mobile Associate, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Mobile Associates are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Mobile Associates have fun accomplishing the below job commitments :
- Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
- Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
- Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
- Educate and recommend the best technology choices personalized to each customer
- Simplify the wireless experience to cater to and maximize customer understanding
- Maintain a high attention to detail when completing any transactions or paperwork
- Exercise compassion in all customer interactions
- Foster team partnerships to support store synergy
- Assist in store opening, closing, and operating duties
Requirements
Qualifications
Passionate advocate for providing unparalleled customer serviceCompetitive spirit with a drive to surpass sales potentialGenuine regard and intention put into customer connectionsExcellent verbal and written communication skills6 months experience in customer service and / or sales environment, wireless retail preferredHigh school diploma / GEDWilling to work weekends / holidaysAt least 18 years of ageLegally authorized to work in the United StatesBilingual in English & SpanishBenefits
Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator BonusesVacation timePersonal timeSick timeHealth benefitsPhone service discountPromotion opportunitiesEmployee rewards including trips and contests