Sales Support / Customer Service Representative
NEFCOPhoenix, AZ, US30+ days ago
Job type
- Full-time
Job descriptionDemonstrate strong ability to work in fast pace, high pressure environment Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite Excellent verbal and written communication skills Strong customer service skills Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers; Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail. Degree is preferred (although industry experience may be considered in lieu of degree) 3-5 years of work experience (preferably in construction supply sales) This is a non-exempt position, eligible for overtime.
Job Summary : The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.
Job Duties :
- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations
- Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment - Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Requirements
Qualifications :
Create a job alert for this search
Customer Service Sales Representative • Phoenix, AZ, US
Related jobs
Join the Super Star Car Wash team and embark on an exciting career where every effort is recognized, and every day brings new opportunities! If you're ready to shine, we want you on our team! L...Show moreLast updated: 18 days ago
We’re looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations : Whitehouse Station, NJ Phoenix, AZ O’Fallon, MO If you...Show moreLast updated: 2 hours ago
Chris McCoy - State Farm Agency, located in Phoenix, AZ has an immediate opening for an Account Manager.Insurance experience is not required as we will train the right person with the right persona...Show moreLast updated: 30+ days ago
Job Title : Customer Service Representative (Walmart) • •.As a Customer Service Representative at Walmart, you will play a vital role in ensuring exceptional customer experiences within our retail env...Show moreLast updated: 30+ days ago
Day & Night Air Conditioning, Heating, and Plumbing.Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck.Hourl...Show moreLast updated: 30+ days ago
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a.In this role, you will serve as the first point of contact for our customers, providing exceptional...Show moreLast updated: 5 days ago
Customer Service Reps are responsible for timely and accurate project documentation, communication, and implementation of warranty repairs for residential flooring projects after close of escrow.Cu...Show moreLast updated: 17 days ago
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare.
Our mission is to bring pharmacies into the future by building a...Show moreLast updated: 3 days ago
Customer Service Representative.Store Manager or Store Assistant Manager (varies based on business need).The Customer Service Representative (CSR) is the face of our convenience store operations, r...Show moreLast updated: 18 days ago
LabCorp is seeking a Customer Service Support Representative to join our team in.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure tha...Show moreLast updated: 4 days ago
- Promoted
Customer Service Representative
Super Star Car WashPhoenix, AZ, USFull-time
- New!
Customer Service Representative
ChubbPhoenix, AZ, USFull-time
- Promoted
Customer Service Sales Representative
Chris McCoy - State Farm AgencyScottsdale, AZ, USFull-time
- Promoted
Customer Service Representative
WalmartPhoenix, AZ, United StatesFull-time
Customer Service Representative
Day & NightPhoenix, AZ, USFull-time
Customer Service Representative
Howard AirPhoenix, AZ, USFull-time
Customer Service Representative
JR Mcdade Co LLCPhoenix, AZ, USFull-time
- Promoted
Customer Support Representative
NimbleRxTempe, AZ, USFull-time
Customer Service Representative
Cobblestone Auto Spa Car WashTempe, AZ, USFull-time +1
Customer Service Support Representative
LCH Lab. Corp. of America HoldingsPhoenix AZFull-time +1