Clinical Operations Manager

Mgr Clin Operations

Our Global Clinical Research team, who powers our PPD clinical research portfolio, is our leading global contract research organization (CRO). We provide comprehensive, integrated drug development, laboratory and lifecycle management services. Our customers include pharmaceutical, biotechnology, medical device, academic and government organizations.

The Clinical Operations team at PPD, part of Thermo Fisher Scientific, is a dynamic group of professionals dedicated to managing and executing clinical trials with precision and efficiency. Comprised of experienced clinical operations managers, clinical monitors, clinical trial coordinators, regulatory experts, contract specialists, the team collaborates seamlessly to ensure trials are conducted ethically, in compliance with regulations, and deliver high-quality results. With a focus on patient-centricity and innovation, the Clinical Operations team plays a pivotal role in advancing healthcare through cutting-edge research.

Discover Impactful Work :

As a Clinical Operations Manager you will oversee daily line management responsibilities of assigned team - management, selection, training, resourcing, coaching and performance management of respective staff, which may be inclusive of CAS, CS, CRAs, CTCs and / or other clinical operations focused staff. Focuses on end results using metrics and key performance indicators to manage performance. May lead or contribute to initiatives that enhance the department's performance or lead to process improvement across the company. Collaborates with clinical operations senior management and executive staff on strategic planning and business development as required. Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs. Works in collaboration with the leadership team for resourcing needs.

A Day in the Life :

• Manages and conducts induction / orientation programs for all new employees, ensuring their smooth assimilation into the company.
• Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
• Supports allocation activities per the local resourcing process. Supports activities of project leads / functional leads to optimize the operational running of projects.
• Escalates appropriately any issues which may impact project deliverables.
• Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met.
• May contribute to development of training programs, where appropriate.
• Participates in process improvement / development initiatives.
• Ensures understanding and facilitation of the risk based monitoring approach.
• Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required.
• Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
• Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Keys to Success : Education

Knowledge, Skills, Abilities

PPD values the health and well-being of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment / requirements for this role :

What we offer :

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential.