Maitre d'hotel Hospitality Coordinator

After undergoing a transformative restoration,  Waldorf Astoria New York   is set to reignite its magnetic allure.  Waldorf Astoria New York   is seeking a  Hospitality Coordinator to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

Our   Restaurant  seeks a   Hospitality Coordinator   who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.

What will I be doing?

As a   Hospitality Coordinator , you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Specifically, you will :

• Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
• Escort guests to their seats with   poise and hospitality, providing an elegant introduction to their dining journey
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

The rate of pay for this role is $36.50 - $38.00 and is based on applicable and specialized experience.

Qualifications - Internal

What we are looking for

We are seeking a   Hospitality Coordinator  who is passionate about delivering world-class, anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting, understands the importance of genuine guest engagement, and takes pride in creating seamless, personalized experiences. With an eye for detail and a natural warmth, you will be instrumental in ensuring each guest's journey begins and ends with elegance.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its   global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits  – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune   We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :