Program Manager Psychiatric Residential Treatment Facility

Job Title

Essential Functions :

Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients. Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment. Implement the approved program plan objectives, timetables, expected outcomes and measures for assigned areas of responsibility. Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program. Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure. Provide staff management including hiring, development, training, performance management and communication to ensure effective and efficient department operation. Responsible for an assigned caseload if applicable to the program. Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner. Develop and implement treatment plans, develop and maintain and audit charts and records for person(s) receiving services. Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty. Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements. Provide outreach services in area of clinical specialty, as needed. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Qualifications : Skills Preferred :

Safety Minded : Expert

Written Communication : Expert

Planning & Organizing : Expert

Leadership : Expert

Communication : Expert

Attention to Detail : Expert

Behaviors Preferred :

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations Preferred :

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Preferred :

Bachelors or better in Psychology

Licenses & Certifications Preferred :

Lic Mental Health Cnslr

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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