Division Chief, Affirmative Claims and Quality Control

Division Chief Of Affirmative Claims And Quality Control

The New York City Comptroller's Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller's office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. Authorized by the New York City Charter, the Comptroller, through the Bureau of Law and Adjustment (BLA), negotiates and approves all monetary settlement of claims and lawsuits involving the City of New York. BLA investigates and, when in the best interest of the city, settles pre-litigation claims for and against the City of New York. In resolving claims before litigation is commenced, BLA protects the fiscal interest of the City while ensuring that pre-litigation claims are resolved in a fair and just manner, and in accordance with applicable laws. BLA furthers this goal in its review, evaluation, and authorization of requests to settle litigated cases involving the City and through diligent administration of disputes arising out of City contracts. BLA manages City risk by holding agencies accountable, rooting out fraud, and identifying trends, as well as coordinating with the Law Department and other City agencies on issues that impact the public fiscal and public safety. Reporting to the Deputy Director of Tort Claims, with wide latitude for independent initiative and judgment, the Division Chief of Affirmative Claims and Quality Control serves as the head of the division and manages its functions to ensure compliance with Bureau procedures, statutes, and law. Responsibilities include, but are not limited to the following : 1) Supervises staff in the investigation and management of affirmative claims, seeking reimbursement for damage caused to NYPD fleet vehicles by civilian vehicle operators. 2) Supervises the investigation and pursuit of pre-litigation insurance takeovers of personal injury liability claims. 3) Liaises with the New York City Law Department's Affirmative Claims Unit to coordinate inter-agency insurance takeover efforts. 4) Manages the overall claim distribution workflow amongst staff and ensures that all claims are handled appropriately and in a timely manner. 5) Prepares employee performance evaluations, reports instances of employee misconduct / misbehavior, performance problems, disturbances and unusual occurrences and documents as necessary. 6) Oversees the Son of Sam collection efforts in collaboration with the Direct and Deputy Director of Tort Claims. 7) Oversees issuance of Admiralty payments in collaboration with the Direct and Deputy Director of Tort Claims. 8) Oversees Fraud Hotline phone and emails. 9) Review and reconcile FDNY's EMS collection efforts in seeking reimbursement for damaged vehicles and property, including maintaining data and statistics. 10) Supporting the Director and Deputy Director with respect to managing claim assignments and day to-day operations of the Affirmative Claims Division. 11) Performing other related duties as directed.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of full-time experience investigating and settling liability claims, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing the investigation and settlement of liability claims or related work; 2. Education and / or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

Preferred Skills

1) Clearly demonstrated management and supervisory experience, as well as mentoring skills 2) Strong negotiation skills 3) Comprehensive knowledge of tort claims, including the investigation, adjustment and disposition of claims, and the insurance takeover process 4) Basic understanding of the process / relationship between the NYC Comptroller's Office and the NYC Law Department with respect to lawsuits 5) Demonstrated ability to interact professionally and effectively with all levels of management, government officials, attorneys and the public 6) Experience preparing clear, concise, and accurate analytical reports, including the provision of recommendations for review, creation, and modification of policies and procedures 7) Exceptional writing and verbal skills, attention to detail, and the ability to perform multiple tasks requiring prioritization 8) Excellent interpersonal, time management, and organizational skills (including Microsoft Office Suite proficiency).

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.