Technical Helpdesk RepresentativeeTeam • Auburn Hills, MI, United States

Technical Helpdesk Representative

eTeam • Auburn Hills, MI, United States

4 days ago

Job type

Temporary

Job description

Job Title : Technical Helpdesk Representative

Job Type : Contract

Duration : 3 Months contract

Location : Auburn Hills, MI 48326

100% Onsite role

Responsibilities :

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programming.
The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

The Technical Helpdesk personnel must possess the following essential skills :

Professional work history or training with a focus on IT or automotive systems

Customer contact experience

Self-motivated with a proactive approach to meeting and exceeding customer expectations.

Computer hardware and software experience

Knowledge of LAN / WAN IT infrastructure

Ability to diagnose and repair PC hardware / networking components

Substantial problem solving abilities

Ability to work and thrive in a team environment

Maintain a professional image at all times

Exceptional communications and organizational Skills

Dedication to excellent attendance

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Technical Representative • Auburn Hills, MI, United States

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