IT Support Analyst

IT Support Analyst

Location : Joplin MO

Employment Type : Full-time

Role Overview

We are seeking a proactive and analytical IT Support Analyst to join our technology support this role you will be responsible for delivering high-quality Help Desk support resolving end-user issues and contributing to the successful implementation of technical projects. Your ability to understand business needs communicate effectively and troubleshoot across a range of systems will be key to ensuring minimal downtime and optimal user experience.

Key Responsibilities

• Deliver responsive Help Desk support for end-user hardware software and PC-related issues
• Participate in the deployment and implementation of IT projects and new technologies
• Perform operational tasks such as hardware inventory management equipment testing and shipping logistics
• Collaborate independently or within teams on application rollouts process improvements and technical initiatives
• Provide timely resolution to escalated support requests and ensure minimal disruption to business operations
• Maintain accurate documentation of support activities issue resolutions and system configurations
• Support training efforts for end users with varying levels of technical proficiency
• Perform other duties as assigned to support the IT function

Qualifications & Skills

Required Skills :

Help desk ITtestinghardwaresoftwarevoipActive Directory

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Experience : years

Vacancy : 1