Branch Operations Manager (Industrial Distribution, Mount Airy, MD)

Innovative, growth-oriented thermal component distribution company dedicated to providing high-quality thermal solutions is seeking a talented Branch Operations Manager.

The Branch Operations Manager is a crucial member of the leadership team and is responsible for the overall administrative and operational management of the branch location, ensuring efficiency, high customer satisfaction, and effective resource utilization. This role focuses on internal processes, administration, and team management. The Manager reports to the General Manager and collaborates with the Sales Director for management of the customer service team.

Key Responsibilities :

Operations and Administration

• Oversee all non-sales branch functions, including customer service administration, order fulfillment administration, facility maintenance, and general office operations.
• Develop, implement, and maintain efficient operational and administrative procedures to maximize productivity and profitability.
• Manage local P&L components, controlling operating expenses and contributing to budget adherence.
• Ensure timely and accurate processing of all administrative paperwork, including invoices, purchase orders, and daily transaction reports.
• Manage the physical office facility, ensuring a safe, organized, and clean environment.

Management : Warehousing

Collaborative Management : Customer Service & Staff

Reporting and Compliance

Required Qualifications :