Lead Business Office Associate

Provide An Iconic Customer Experience

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Essential responsibilities include :

• Assisting store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Providing customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeking win / win solutions for the customer and partners appropriately
• Processing paperwork associated with retail / wholesale automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and / or titling, processing reassignments, and auditing completed paperwork
• Processing auction sales, dealer registration, and / or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Managing multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processing paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentoring new Business Office Associates, as well as, training other store departments on Business Office process and procedure
• Clerical responsibilities may include copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answering multi-line phone system, responding to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team :

Qualifications :

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.