Veterinary Receptionist

All Creatures Care Cottage Veterinary Hospital offers a full range of services for your pet. Our services range from routine preventative and diagnostic care, surgical procedures, Dental, boarding, and grooming for cats, dogs, pocket and exotic pets. In our Costa Mesa veterinary clinic, your dog, cat, or other furry, feathered and scaled friends will receive care that revolves around their comfort and your peace of mind.

Our highly-trained staff offers friendly, professional service that promotes health and wellbeing for your pet. Our genuine concern for your time and your pets' quality of life is complemented by our use of the latest technology and techniques during routine visits and other required care.

The team at All Creatures Care Cottage Veterinary Hospital performs medical and surgical treatments with a high standard of excellence. Our love of animals and our respect for our clients shows in the way we handle each case. For the quality care your pet deserves, contact us for your various veterinary needs.

If you are a passionate and caring team player, please apply today!

As a Receptionist and Exam Room Assistant you will :

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Greet clients and patients in the lobby after check-in.
• Load exam rooms and perform TPR, receive patient weight and medical history.
• Take an accurate patient history and enter it into the clinical record.
• Relay accurate signalment and history to DVM.
• Create and present estimates for all treatment plans based on doctor recommendations.
• Strong and clear communication skills between Technical and DVM team.
• Clean and sanitize exam rooms.
• Cleaning, stocking, and laundry of hospital.
• Work efficiently between appointments and rooms to ensure there are no long wait times and clients get in and out in a timely manner.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office / business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
• Pay range of $15.35-$25.70 / hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24 / 7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team's continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization's success has not gone unnoticed, landing us recognition as #19 on Newsweek's "Most Loved Workplaces" list in 2022. Additionally, we have ranked among Inc. 5000's List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).